Aaron Plunkett
About Aaron Plunkett
Aaron Plunkett is a Deskside Support Technician Tier II at ECS, where he has worked since 2020 in the Washington D.C. Metro Area. He has a background in customer support and technical roles, along with ongoing training in network security.
Work at ECS
Aaron Plunkett has been employed at ECS as a Deskside Support Technician Tier II since 2020. In this role, he provides technical support and assistance to end-users in the Washington D.C. Metro Area. His responsibilities include troubleshooting hardware and software issues, ensuring optimal performance of computer systems, and maintaining user satisfaction. Aaron's tenure at ECS spans four years, during which he has developed a comprehensive understanding of deskside support operations.
Previous Employment Experience
Prior to his current position, Aaron Plunkett held several roles in the technology sector. He worked as a Customer Support Analyst at Competitive Innovations, LLC for three months in 2013. He also served as an Information Technology Technical Support professional at VSE Corporation for five months in 2019. Additionally, Aaron was a System Administrator at MVLE, Inc from 2016 to 2019, where he gained three years of experience in managing and supporting IT systems.
Education and Training
Aaron Plunkett studied Electrical and Electronics Engineering at the University of the District of Columbia, completing his studies in 2013. He also participated in the H.O.P.E Project, where he earned a Helpdesk Support Training Certificate from 2013 to 2014. This combination of education and training has provided him with a solid foundation in technical support and system administration.
Current Training and Aspirations
Aaron is currently engaged in training focused on network security. He aims to advance his career towards Tier 3 or Tier 4 roles in network security and administration. This ongoing education reflects his commitment to professional growth and his desire to enhance his technical expertise in the field.
Technical Skills and Community Involvement
Aaron Plunkett has experience in both Tier 1 and Tier 2 network and systems administration. He is based in the Washington D.C. Metro Area, where he actively contributes to the local tech community. His skills in technical support and system administration enable him to effectively assist users and improve technology operations.