Andrew Dies
About Andrew Dies
Andrew Dies is a Service Desk Operations Manager and Project Manager at ECS, where he has worked since 2019. He has a diverse background in customer service and project management, with previous roles at organizations such as Bank of America, Grey Healthcare Group, and the United States Marine Corps.
Current Role at ECS
Andrew Dies serves as the Service Desk Operations Manager and Project Manager at ECS, a position he has held since 2019. In this role, he leads the Service Desk and End User operations for the Enterprise at the US Mint. His responsibilities include overseeing daily operations, managing projects, and ensuring efficient service delivery. Additionally, he has served as ServiceNow Admin and Engagement Manager for two implementations of ServiceNow instances/modules at the US Mint.
Previous Experience
Prior to his current role, Andrew held various positions across multiple organizations. He worked as a Senior Customer Service Representative at Bank of America for six months in 2006. He then served as a Data Coordinator at Grey Healthcare Group for one year from 2008 to 2009. Andrew also has experience as a Help Desk Specialist with the United States Marine Corps from 2013 to 2016. His earlier roles include working as a Temp Associate at The McIntyre Group and as a Manager Trainee at Hertz Local Edition.
Educational Background
Andrew studied at Johnson and Wales University, where he earned a Bachelor's degree in Entrepreneurship/Entrepreneurial Studies from 2002 to 2006. He also completed a Bachelor of Science in Entrepreneurship and Financial Services Management at the same institution during the same period. Additionally, he attended the St. Petersburg School of Economics in 2005, achieving an Associate of Science in Entrepreneurship and Finance. Earlier, he obtained a General Education Diploma from BMHS, where he studied Liberal Arts and Sciences from 1998 to 2002.
Leadership and Management Skills
In his current and previous roles, Andrew has demonstrated strong leadership and management skills. He has led teams in various capacities, including managing service desk operations and overseeing project implementations. His experience with ServiceNow implementations at the US Mint showcases his ability to manage complex projects and improve operational efficiency. Andrew's diverse background in customer service and technical support further enhances his capability to lead teams effectively.