Anita Baker,Csm,Itil,Ms,Cmiip
About Anita Baker,Csm,Itil,Ms,Cmiip
Anita Baker serves as the Sr. ITIL Operations Manager at ECS in the Washington DC metro area, bringing over 20 years of operational management experience, particularly in data centers. She has a strong background in configuration management and has implemented various ITIL best practices throughout her career.
Work at ECS
Anita Baker has been serving as the Sr. ITIL Operations Manager/PM/QA/Metrics at ECS since 2014. Her role involves overseeing ITIL operations and managing quality assurance metrics within the organization. She operates on-site in the Washington DC metro area, contributing to the company's operational management strategies.
Previous Experience
Prior to her current position, Anita Baker worked at Nasdaq as the Lead Configuration Management Administrator from 1989 to 1999. She developed a communication plan for Configuration Management activities during her tenure. Following her time at Nasdaq, she spent 11 years at Booz Allen Hamilton in various roles, including Global Email Manager and Change and Configuration Manager, from 1999 to 2010.
Education and Expertise
Anita Baker holds a Bachelor of Science degree in Education and Psychology from the University of Maryland, which she completed in 1981. She also earned a Master's Degree in Management in Information Systems from the University of Maryland Global Campus in 1996. Additionally, she studied at Western Kentucky University for one year. Anita is ITIL certified and is currently studying for the CISA Certification to enhance her expertise in information systems auditing.
Achievements in ITIL and Configuration Management
Anita Baker has over 20 years of operational management experience, particularly in data centers. She implemented ITIL, Prince2, and CMMI best practices for the EZ Tech Refresh Project at the Environmental Protection Agency (EPA). She also created and institutionalized the Change Advisory Board (CAB) within the IT department, improving change management processes.
Consulting Experience
Anita Baker worked as a Consultant-SME at Primescape Solutions, a HighPoint Company, from 2010 to 2011. In this role, she provided strategic consulting for multiple projects at the Environmental Protection Agency (EPA), utilizing her expertise in ITIL and operational management.