Brenda Fresquez
About Brenda Fresquez
Brenda Fresquez is a Quality Analyst with a Bachelor's degree in Business Administration and Management from North Carolina Wesleyan College. She has extensive experience in telecom and focuses on process improvement and customer service excellence.
Work at ECS
Brenda Fresquez has been employed at ECS since 2010. She initially served as a Telecom Analyst from 2010 to 2019, where she worked with the US Environmental Protection Agency in Research Triangle Park, NC. In 2019, she transitioned to the role of Quality Analyst, a position she has held for five years. In her current role, she focuses on process improvement and ensuring excellence in customer service and support.
Education and Expertise
Brenda Fresquez earned a Bachelor of Science (B.S.) degree in Business Administration and Management from North Carolina Wesleyan College. Her studies spanned from 2001 to 2008, providing her with a solid foundation in business principles. This educational background complements her extensive experience in the telecommunications field.
Background in Telecommunications
Brenda Fresquez has a strong background in both administrative and technical aspects of telecommunications. She worked as a Telecom Manager at Contour Telecom Management Inc from 1995 to 1997. Her experience encompasses various phone and voice technologies across both government and private sectors, contributing to her expertise in the field.
Focus on Process Improvement
In her professional roles, Brenda Fresquez emphasizes process improvement and the enhancement of customer service and support. Her focus on these areas reflects her commitment to operational excellence and her ability to implement effective strategies that benefit both the organization and its clients.