Carleen Martin
About Carleen Martin
Carleen Martin is a Functional Analyst at ECS, where she has worked since 2023. She has a diverse background in computer maintenance, networking, and programming, with extensive experience in various technical roles across multiple companies.
Work at ECS
Carleen Martin has been employed at ECS as a Functional Analyst since 2023. In this role, she leverages her extensive background in technical support and service desk management to enhance operational efficiency. Prior to her current position, she served as the IPPS-A Help Desk Manager at ECS from 2019 to 2023, where she provided project management office support. Her experience at ECS reflects her commitment to improving user experience and service delivery.
Education and Expertise
Carleen Martin holds a Diploma in Computer Maintenance and Service from Draughon Business School, which she completed in 1987. She furthered her education at Cochise College, earning a Certificate in Computer Programming from 2006 to 2010. Additionally, she studied Computer Networking at Weber State University from 1999 to 2000. This educational background equips her with a solid foundation in various aspects of technology and support services.
Professional Background
Carleen Martin has a diverse professional background in technical support and service management. She began her career as a Service Desk Technician at STG Inc. in 2009 and later worked at SAIC in the same role from 2011 to 2014. She progressed to positions such as Lead Senior Technician at General Dynamics Information Technology and Help Desk Manager at LinTech Global, Inc. Her experience includes roles at CACI International Inc. and multiple tenures at LinTech Global, showcasing her adaptability and expertise in service desk operations.
Career Progression
Carleen Martin's career progression highlights her growth within the technical support field. After starting as a Service Desk Technician, she advanced to Lead Senior Technician and subsequently to Help Desk Manager roles. Her tenure at ECS reflects a continuous commitment to service excellence, transitioning from IPPS-A Help Desk Manager to her current position as Functional Analyst. This trajectory illustrates her ability to take on increasing responsibilities and challenges in the technology sector.