Carleen Martin
About Carleen Martin
Carleen Martin is an experienced Help Desk Manager currently working at ECS Federal, LLC, specializing in PMO support. She has held various technical roles in customer service and support across multiple companies, including CACI International Inc. and General Dynamics Information Technology.
Current Role at ECS Federal
Carleen Martin serves as the IPPS-A Help Desk Manager with PMO Support at ECS Federal, LLC. She has held this position since 2019, contributing to the organization's operations in Fairfax, Virginia. In this role, she oversees help desk activities, ensuring effective support for users and managing service delivery.
Previous Experience in Customer Service
Carleen Martin has extensive experience in customer service roles. She worked at CACI International Inc. as a Tier II Customer Service Specialist for two years from 2017 to 2019 in Arlington, Virginia. Prior to that, she was a Lead Senior Technician at General Dynamics Information Technology from 2014 to 2016. Her career also includes positions at Lintech Global, Inc. as a Help Desk Manager and Technician, and at SAIC and STG as a Service Desk Technician.
Educational Background
Carleen Martin studied Computer Programming at Cochise College from 2006 to 2010, where she earned an Associate's degree. She also attended Weber State University for one year from 1999 to 2000. Additionally, she briefly studied at Draughon Business School in 1987.
Career Progression
Carleen Martin's career in the IT support field began in 2009 when she worked as a Service Desk Technician at STG. She continued to develop her skills in various roles, including a three-year tenure at SAIC and a position as a Lead Senior Technician at General Dynamics Information Technology. Her experience spans multiple organizations and positions, reflecting her growth in the help desk and customer service sectors.