Chris Yates
About Chris Yates
Chris Yates is a Senior CX Specialist at ECS, with a background in leadership and design. He has held various roles in organizations such as the USPTO and the U.S. Department of the Treasury, focusing on team performance and strategic problem-solving.
Current Role at ECS
Chris Yates serves as a Senior CX Specialist at ECS, a position he has held since 2022. In this role, he focuses on enhancing customer experiences by leveraging his expertise in servant leadership and design thinking. He works with diverse and multi-disciplinary teams to help them reach their full potential. His approach emphasizes strategic problem-solving to create effective solutions that benefit both the organization and its clients.
Previous Experience at USPTO
Before joining ECS, Chris Yates worked at the United States Patent and Trademark Office (USPTO) as a Supervisor in the Editorial Division from 2020 to 2022. During his two years there, he managed editorial processes and contributed to the efficiency of the division. His experience at USPTO provided him with insights into government operations and editorial management.
Career at U.S. Department of the Treasury
Chris Yates held the position of Branch Head for Communications and Graphics Services at the U.S. Department of the Treasury from 2014 to 2020. Over six years, he led initiatives that improved communication strategies and graphic services within the department. His leadership in these roles contributed to the effective dissemination of information and enhanced visual communication.
Experience at The Washington Post
From 1998 to 2003, Chris Yates worked as a System Administrator at The Washington Post. His five years in this role involved managing system operations and supporting the technical needs of the publication. This experience provided him with a strong foundation in systems management and operational support in a high-paced media environment.
Educational Background
Chris Yates studied at Northern Virginia Community College, where he earned an Associate of Arts (AA) degree in Liberal Arts. He furthered his education at West Virginia University, obtaining a Bachelor of Fine Arts (BFA) in Design and Visual Communications from 2001 to 2004. His educational background supports his career in design and customer experience.