Christopher Royster
About Christopher Royster
Christopher Royster is a Tier 2 IT Technician with extensive experience in technical support and network management. He has worked in various roles since 1999 and currently serves at Dell for the federal sector in the Washington D.C. Metro Area.
Current Role at ECS
Christopher Royster has been employed as a Tier 2 IT Technician at ECS since 2018. He operates in the Washington D.C. Metro Area, where he utilizes his technical skills to support various IT functions. His role involves addressing technical issues and providing solutions to enhance operational efficiency. Royster's experience in this position contributes to his ability to manage complex IT environments effectively.
Previous Experience in IT Support
Prior to his current role, Christopher Royster held several positions in IT support. He worked as a Computer Operator/Tech Support at Midwest Physician Group from 1999 to 2003. He then served as a Computer Analyst at the State of New Jersey Office of Information Technology from 2011 to 2015. Additionally, he was an IT Support Technician at Mosaica Education, Inc. from 2003 to 2008, and a Help Desk Technician at Phillips & Cohen Associates from 2009 to 2011. These roles provided him with a solid foundation in technical support and customer service.
Education and Qualifications
Christopher Royster studied at Ivy Tech Community College-Northwest, where he pursued a degree in Computer Information Systems. He completed his Associate's degree between 1996 and 1999. This educational background equipped him with essential knowledge and skills required for a career in IT support and network management.
Technical Skills and Expertise
Royster possesses a broad skill set in IT support, including expertise in maintaining both Local and Wide Area Networks. He has experience supporting up to 30,000 end users, demonstrating his capability to manage large-scale IT environments. His focus on resolving connectivity, application, and setup issues highlights his problem-solving skills, which are critical in technical support roles.
Commitment to Customer Satisfaction
Christopher Royster emphasizes a customer-centric approach in his technical support role. His commitment to customer satisfaction is evident in his interactions with end users and his dedication to resolving their technical issues. This focus on service quality enhances the overall user experience and contributes to effective IT support.