Erik Grap
About Erik Grap
Erik Grap is a Customer Service Manager at ECS, where he has worked since 2021. He has extensive experience in service delivery and computer security, having held various managerial roles in notable companies over his career.
Work at ECS
Erik Grap has been serving as the Customer Service Manager at ECS since 2021. In this role, he oversees customer service operations, ensuring that client needs are met effectively. Prior to his current position, he worked at ECS as an Engagement Manager for nine months in 2021. His experience at ECS demonstrates his commitment to enhancing customer satisfaction and service delivery.
Previous Experience in Service Delivery
Erik Grap has extensive experience in service delivery across various organizations. He worked as a Service Delivery Manager at Accuvant from 2011 to 2014 and at Unisys from 1998 to 2011. Additionally, he held the position of Manager - Service Delivery at Hexis Cyber Solutions, Inc. for six months in 2014. His roles have involved managing operations and ensuring quality service in the technology sector.
Education and Expertise
Erik Grap studied at the University of Maryland University College, where he achieved a degree in Information Management. He also holds an IT Project Management certification from the same institution. His educational background supports his expertise in managing operations within the computer and network security industry.
Background in Cyber Security
Erik Grap has a strong background in computer and network security. He has worked as a Cyber Security Consultant at TEKsystems and as a Program Manager - Cloud Operations at WatchGuard Technologies. His experience includes managing data center operations and information security, highlighting his proficiency in the cyber security field.
Military Service
Erik Grap served in the United States Air Force for nine years as a Security Forces K-9 Handler and subsequently as an Information Technology Manager for thirteen years. His military background has contributed to his skills in security and technology management, providing a foundation for his later career in the technology sector.