Leah Eaton, Csm®, Cspo®, Ssm
About Leah Eaton, Csm®, Cspo®, Ssm
Leah Eaton is a Senior Technical Writer with extensive experience in technical communication and documentation management across various companies. She has held positions at organizations such as Pervasive Software, Innovative Interfaces, and ECS, and holds multiple certifications in Scrum methodologies.
Work at ECS
Leah Eaton has been employed at ECS as a Senior Technical Writer since 2022. In this role, she is responsible for creating and managing technical documentation that supports the company's products and services. Her work involves collaborating with various teams to ensure clarity and accuracy in documentation, enhancing user experience and understanding.
Previous Experience in Technical Writing
Leah Eaton has extensive experience in technical writing, having held several positions in various organizations. She worked at Pervasive Software as a Senior Technical Writer from 2006 to 2011 and again from 2003 to 2004. She served as Technical Documentation Manager at Innovative Interfaces from 2018 to 2019 and as Technical Writing Manager at Nuvolo from 2019 to 2022. Additionally, she has held roles at Q2, Genuent, ClearOrbit, and other companies, contributing to her expertise in the field.
Education and Certifications
Leah Eaton holds a Bachelor of Arts in Organizational Communication from St. Edward's University, which she completed from 2008 to 2011. She also has an Associate in Applied Science in Technical Communications and a Certificate in Technical Communication from Austin Community College, obtained between 2000 and 2006. Leah is certified as a Certified ScrumMaster (Csm®), Certified Scrum Product Owner (Cspo®), and SAFe Scrum Master (Ssm), which enhances her skills in project management and agile methodologies.
Professional Advocacy and Specializations
Leah Eaton advocates for customer experience in her professional roles, emphasizing the importance of user-centered documentation. She specializes in change management, which is a critical aspect of her work in technical writing. Leah also focuses on strategic vision and inspirational mentorship, contributing to the development of her teams and the overall success of her projects.
Leadership Roles
Leah has held leadership positions, including serving as President of the Austin Chapter of the Society for Technical Communication from 2007 to 2008. This role involved guiding the chapter's initiatives and fostering professional development among technical communicators in the Austin area.