Michael Lineback
About Michael Lineback
Michael Lineback is a ServiceNow Technical Lead and Developer with a Bachelor of Science in Computer Science from National University. He has extensive experience in IT roles across various companies, including SAIC, ServiceNow, and Honeywell FM&T, and holds certifications in IT security and ServiceNow.
Current Role at ECS
Michael Lineback serves as a ServiceNow Technical Lead/Developer at ECS since 2021. In this role, he focuses on implementing and optimizing ServiceNow solutions to enhance operational efficiency. His responsibilities include leading technical projects, collaborating with cross-functional teams, and ensuring the successful delivery of ServiceNow services. His expertise in the platform contributes to the development of innovative solutions tailored to client needs.
Previous Experience in Service Delivery
Prior to his current position, Michael Lineback worked at SAIC as a Service Delivery Senior Principal from 2020 to 2021. His role involved overseeing service delivery operations and ensuring client satisfaction. He also held a position at Unisys as a Service Delivery Manager from 2019 to 2020, where he managed service delivery processes and improved service quality.
Educational Background
Michael Lineback studied Computer Science at National University, where he earned a Bachelor of Science degree from 1986 to 1989. He also attended the University of South Carolina, focusing on General Studies from 1985 to 1986. His educational background provides a strong foundation in technical concepts and problem-solving skills relevant to his career in IT.
Certifications and Security Clearance
Michael Lineback holds a CompTIA Security+ certification, which demonstrates his expertise in IT security principles and practices. Additionally, he possesses a ServiceNow Micro Certification in Performance Analytics, indicating specialized skills in data analysis within the ServiceNow platform. He also has an active Top Secret Clearance from the Department of Defense, reflecting a high level of trust and responsibility in handling sensitive information.
Career History in IT
Michael Lineback has extensive experience in the IT sector, having held various positions across multiple organizations. He worked at ServiceNow as a Senior Technical Consultant from 2016 to 2019, focusing on ITOM Services. His earlier roles include Network Engineer at Honeywell FM&T from 2000 to 2007, Systems Engineer at Commerce Bank from 1997 to 2000, and Senior Services Consultant at CA Technologies from 2007 to 2016. This diverse experience has equipped him with a comprehensive understanding of IT operations and service management.