Roderick Coates
About Roderick Coates
Roderick Coates is a Desktop Support Technician with extensive experience in IT support roles across various organizations in the Washington D.C. Metro Area. He has contributed significantly to knowledge management and user support, particularly during the pandemic, and currently supports over 350 users in a complex IT environment.
Current Role at ECS
Roderick Coates has been serving as a Desktop Support Technician at ECS since 2020. In this role, he provides technical support to users in the Washington DC-Baltimore area. His responsibilities include managing Active Directory environments, installing, configuring, and troubleshooting Windows 10 clients. He supports over 350 users nationwide in the GSA Office of the Inspector General, addressing requests through various communication channels and providing desk-side visits at Headquarters.
Previous Experience in IT Support
Prior to his current position, Roderick Coates held several roles in IT support. He worked at Tier One Technologies, LLC as a Senior IT Help Desk – Stability Technician from 2016 to 2020. He also served as a Senior Technician/Team Lead at Mindbank Consulting Group, LLC from 2011 to 2015. His experience includes working as a Migration/Hardware Refresh Technician/Team Lead at Agensys Corporation in 2015 and as a Systems Analyst/Senior Technician at Logicon Syscon Corp from 1996 to 2000.
Contributions to Knowledge Management
Roderick Coates contributes to the organization's knowledge base by documenting known issues and updating documentation as necessary. This practice enhances the efficiency of the support team and ensures that solutions are readily available for recurring problems. His efforts in knowledge management are essential for maintaining a high standard of service in IT support.
Educational Background
Roderick Coates studied at Hampden-Sydney College, where he earned a Bachelor of Arts (B.A.) degree in History and French from 1982 to 1986. This educational background provides him with a diverse perspective that complements his technical skills in the IT field.
Pandemic Response Initiatives
During the 2020 pandemic, Roderick Coates served as the on-site anchor for hardware distribution. He managed the distribution of laptops and telework packages to ensure that colleagues could maintain social distancing. His role was crucial in facilitating remote work during a challenging time for the organization.