Sam Mills

Sam Mills

It Team Lead @ ECS

About Sam Mills

Sam Mills is the IT Team Lead at ECS Federal, Inc., where he has worked since 2013. He has a background in cybersecurity and previously held positions at Ruby Tuesday and Best Buy.

Current Role at ECS Federal, Inc.

Sam Mills serves as the IT Team Lead at ECS Federal, Inc., a position he has held since 2013. In this role, he manages a team that supports the Environmental Protection Agency's operations across both the east and west buildings. Mills utilizes BMC Remedy to ensure that technicians are organized and well-prepared for their tasks. His focus on providing top-tier service has contributed to the effective support of a diverse range of clients.

Previous Experience in IT Support

Prior to his current role, Sam Mills worked as a Senior Technician at Best Buy's Geek Squad from 2010 to 2012. In this position, he gained valuable experience in technical support and customer service. Before that, he worked as a bartender at Ruby Tuesday from 2008 to 2010, where he developed skills in customer interaction and service.

Educational Background in Cyber Security

Sam Mills completed his high school education at Gaithersburg High, earning a High School Diploma from 2002 to 2006. He furthered his education at the University of Maryland Global Campus, where he studied Cyber Security from 2009 to 2013. During this time, he achieved several certifications, including A+, Network+, and Security+, which have equipped him with essential skills for his IT career.

Skills and Expertise in Customer Service

In his role as IT Team Lead, Sam Mills applies his knowledge of customer service and sales to enhance client satisfaction. His extensive experience in service-oriented roles has allowed him to develop a strong understanding of client needs and expectations. This expertise is reflected in his consistent delivery of high-quality support to clients since joining ECS Federal, Inc.

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