Steven Pointer
About Steven Pointer
Steven Pointer is a Quality Assurance Manager with over 16 years of experience in quality management and a Six Sigma Black Belt certification. He has held various consulting and managerial roles at notable companies including Capital One, Leidos, and Fannie Mae, and currently works at ECS in Fairfax, Virginia.
Current Role at ECS
Steven Pointer has been serving as the Quality Assurance Manager at ECS since 2019. In this role, he focuses on ensuring the quality of products and services delivered by the organization. His responsibilities include managing quality assurance processes and implementing best practices to enhance operational efficiency. He has contributed to the development of scalable operational solutions and has led cross-functional teams to achieve organizational objectives.
Previous Experience in Quality Management
Prior to his current position, Steven Pointer accumulated extensive experience in quality management across various organizations. He worked at Capital One as a Manager of Process Management from 2012 to 2014, where he was involved in process improvement initiatives. He also held a consultant role at Capital One in Commercial Transformation Services for three months in 2018. Additionally, he served as a Portfolio Management Consultant in Cyber Security at Leidos from 2017 to 2018, and as a Senior Process Manager at Fannie Mae from 2009 to 2011.
Education and Professional Certification
Steven Pointer studied Sociology and Anthropology at Longwood University. He is a certified Six Sigma Black Belt, which signifies his expertise in quality management methodologies, particularly in business process re-engineering and risk mitigation. This educational background and certification have equipped him with the skills necessary for effective quality assurance and operational management.
Achievements in Quality Assurance
Throughout his career, Steven Pointer has been recognized for promoting change and enhancing business cultures within organizations. He has executed large-scale initiatives that align with corporate goals, demonstrating his ability to manage complex projects effectively. His experience includes managing multinational cross-functional teams to implement various products and services, showcasing his leadership in quality assurance.