Rachel Thompson
About Rachel Thompson
Rachel Thompson serves as the Partner & Project Coordinator Team Lead at Eden, where she has worked since 2019. With a background in music production and experience in various roles, she has developed strategies to enhance team performance and customer satisfaction.
Current Role at Eden
Rachel Thompson serves as the Partner & Project Coordinator Team Lead at Eden, a position she has held since 2019. In this role, she directs a team of six, focusing on project and partner development. Her responsibilities include implementing training updates aimed at enhancing team performance and developing production output plans that align with customer service and financial metrics.
Previous Experience at Eden
Prior to her current role, Rachel worked at Eden as a Senior Support Specialist for 10 months in 2019. During this time, she contributed to various initiatives that supported customer service and operational efficiency. Her experience at Eden laid the foundation for her advancement to her current leadership position.
Work History at Barnes & Noble
Rachel worked at Barnes & Noble, Inc. as a Cafe Server from 2017 to 2019 in Austin, Texas. This role involved providing customer service in a retail environment, where she developed skills in communication and teamwork while serving customers.
Experience at Band Aid School of Music
From 2012 to 2018, Rachel served as an Administrative Assistant and Vocal Coach at Band Aid School of Music in Austin, Texas. In this dual role, she managed administrative tasks while also providing vocal coaching, contributing to the development of students in the music program.
Education and Expertise
Rachel earned her Bachelor's degree in Music Production from The University of Texas at Austin, where she studied from 2012 to 2016. Her educational background in music production complements her professional experience, particularly in roles that require creativity and project management.