Matthew Presley
About Matthew Presley
Matthew Presley serves as the Senior Vice President of Customer Success at Eden Health, bringing extensive experience in P&L management and customer relations from various leadership roles in the healthcare sector.
Work at Eden Health
Matthew Presley serves as the Senior Vice President of Customer Success at Eden Health, a role he has held since 2021. In this position, he focuses on enhancing customer satisfaction and aligning the company's services with client needs. His leadership is instrumental in driving customer success strategies and ensuring that the organization meets its performance objectives.
Previous Experience in Customer Success
Prior to his current role, Matthew Presley held various positions that contributed to his expertise in customer success. He worked at Solera Health as Chief Customer Officer from 2020 to 2021 and previously served as Vice President of Strategic Accounts and Vice President of Client Success at the same company. His experience also includes roles at Anthem, where he was a Senior Account Executive for National Accounts, and at UnitedHealth Group as a Senior Account Executive.
Background in Health and Wellness Strategies
Matthew Presley has extensive experience in designing health and wellness strategies. He is skilled in conducting voice of customer exercises, which help organizations understand client needs and improve service delivery. His background includes roles that required a deep understanding of health benefits and client management, contributing to his effectiveness in customer success.
P&L Management Expertise
Matthew Presley possesses extensive experience in profit and loss (P&L) management, aligning financial performance with corporate objectives and key performance indicators. This expertise enables him to make informed decisions that drive organizational success and enhance customer satisfaction.
Team Building and Relationship Management
Known for building teams based on trust, Matthew Presley emphasizes the importance of fostering strong relationships within his teams and with clients. His approach to team management and client interactions has been a key factor in his success in various leadership roles throughout his career.