Onsa Saeed
About Onsa Saeed
Onsa Saeed is an Associate Product Manager at Eden Health, where she has led significant improvements in customer service and operational efficiency since 2022. She has a background in both clinical operations and education, holding dual Bachelor's degrees in Spanish and Neurobiology from the University of California, Davis.
Work at Eden Health
Onsa Saeed has been serving as an Associate Product Manager at Eden Health since 2022. In this role, she has led the development of an internal COVID database system that significantly improved customer service inquiry turnaround time by 86% and provider outreach time by 33%. Prior to her current position, she worked as a Clinical Operations Associate at Eden Health from 2020 to 2022. During her time in this role, she focused on enhancing operational efficiency and reducing manual errors, which included prioritizing image analysis to achieve a 28% reduction in inbound support requests.
Education and Expertise
Onsa Saeed studied at the University of California, Davis, where she earned two Bachelor’s Degrees in Spanish and Neurobiology, Physiology, and Behavior from 2011 to 2016. Her educational background provides her with a diverse skill set that combines language proficiency with a strong understanding of biological sciences. This combination supports her work in product management and clinical operations, where effective communication and analytical skills are essential.
Background
Before joining Eden Health, Onsa Saeed worked at Lindamood-Bell Learning Processes as a Clinician from 2014 to 2016. This role involved direct interaction with clients and contributed to her understanding of customer needs and service delivery. Her experience in clinical operations and product management has equipped her with the ability to implement systems that enhance efficiency and improve user experience.
Achievements
Onsa Saeed has successfully implemented several initiatives that improved operational efficiency. She created a Tickler system that reduced weekly data reconciliation time by 15 hours, enhancing patient outreach efficiency by 75%. Additionally, she conducted user research with the Customer Success team that led to a 50% reduction in vaccine entry errors. Her ability to influence stakeholders has resulted in the automation of manual tasks, streamlining processes within her teams.