Sarah Jacobs
About Sarah Jacobs
Sarah Jacobs is a Senior Account Manager with extensive experience in customer retention and team collaboration. She has held various roles in account management and coaching, demonstrating expertise in conflict resolution and process improvement.
Work at Eden Health
Sarah Jacobs serves as a Senior Account Manager at Eden Health, a role she has held since 2022. In this position, she focuses on managing client accounts and fostering long-term relationships. Her responsibilities include driving programs that enhance customer retention and growth. Sarah emphasizes collaboration within her team to achieve business objectives and improve service delivery.
Previous Experience at Med-IQ
Before joining Eden Health, Sarah Jacobs worked at Med-IQ for six years, where she held multiple roles. She started as an Operations Coordinator from 2013 to 2014, then progressed to Senior Client Account Manager from 2014 to 2020, and finally served as Director of Client Services from 2020 to 2022. Her experience at Med-IQ equipped her with skills in conflict resolution, onboarding processes, and performance forecasting.
Coaching Experience
Sarah Jacobs has a significant background in coaching. She has been the Varsity Field Hockey Coach at St. Mary's Academy in Englewood, Colorado, since 2013. Additionally, she has served as a JV Field Hockey Coach at the same institution from 2012 to 2013. Furthermore, she has been involved in synchronized swimming coaching at Crestmoor Community Association since 2007.
Education and Expertise
Sarah Jacobs studied at The Johns Hopkins University, where she earned a Bachelor of Arts in Behavioral Biology. Her educational background complements her professional expertise in process creation and improvement, particularly in SaaS and PaaS environments. She is proficient in Salesforce and MS Office Suite, which she utilizes for effective account management.
Skills and Specializations
Sarah Jacobs specializes in driving initiatives that lead to customer retention and growth. She possesses skills in performance forecasting and customer segmentation. Her approach to account management is characterized by a focus on integrated and collaborative service delivery, aimed at positively impacting customer business goals.