Hanisya Massey
About Hanisya Massey
Hanisya Massey is a Program Manager specializing in customizing training programs for VoIP, Email, Chat, and ticketing systems. She holds a Master of Business Administration from the University of Laverne and has extensive experience in managing Learning Management Systems for proprietary CRM software.
Work at Edison International
Hanisya Massey holds the position of Program Manager, where she specializes in customizing training programs for VoIP, Email, Chat, and ticketing systems. Her role involves managing Learning Management Systems (LMS) specifically designed for proprietary CRM software. She collaborates with senior executives and Subject Matter Experts to create comprehensive training materials that align with organizational goals.
Education and Expertise
Hanisya Massey earned her Master of Business Administration from the University of Laverne, completing her studies from 2015 to 2017. She also holds two Bachelor's degrees from the University of Utah, one in Science and another in Economics, which she completed between 1991 and 1996. Additionally, she studied Fashion at the Fashion Institute of Technology, obtaining an Associate of Arts degree in 1997. Her educational background supports her expertise in project scope definition, timeline management, and network infrastructure integration for training programs.
Background
Hanisya Massey has a diverse educational background that includes studies in Economics, Science, and Fashion. This varied academic experience contributes to her multifaceted approach in her professional role. Her extensive experience in managing Learning Management Systems (LMS) enhances her capability to oversee training initiatives effectively.
Achievements
In her capacity as a Program Manager, Hanisya Massey has served as a Subject Matter Expert (SME) for Instructional Design. She has collaborated with Human Resources and developers to ensure that training programs meet the needs of the organization. Her ability to communicate effectively with senior executives and SMEs has been instrumental in the development of training materials.