Leone Merchant
About Leone Merchant
Leone Merchant serves as the Vice President of Customer Success at EDITED, a position he has held since 2021. With extensive experience in customer success and a background in marketing, he has built a reputation for fostering productive partnerships across various industries.
Work at EDITED
Leone Merchant has been serving as the Vice President of Customer Success at EDITED since 2021. In this role, he focuses on enhancing customer satisfaction and driving success for clients. Prior to this position, he held the role of Director of Customer Success at EDITED for a brief period of five months in 2021. His experience at EDITED is built on a foundation of customer success leadership and strategic partnership development.
Previous Experience in Customer Success
Before joining EDITED, Leone Merchant worked at DynamicAction, which was later acquired by EDITED. He served as the Director of Customer Success from 2015 to 2021, where he contributed to customer engagement and retention strategies. Additionally, he held the position of Business Intelligence Practice Manager at DynamicAction for one year from 2014 to 2015. His extensive background in customer success spans over six years at DynamicAction.
Education and Expertise
Leone Merchant studied at Mount Saint Vincent University, where he earned a Bachelor of Business Administration (BBA) with a focus on Marketing. He furthered his education at the University of Berkeley Extension, achieving expertise in Digital Marketing. His educational background supports his proficiency in building productive partnerships across various industries, including consumer products, SaaS, eCommerce, media, wholesale, and retail.
Career Background
Leone Merchant has held various roles in customer success and management throughout his career. He worked at Sephora as a Category/Merchant Manager from 2006 to 2012 and at Johnson & Johnson BabyCenter as a Divisional Merchandise Manager from 2001 to 2006. Additionally, he served as a Client Partner/Services Account Manager at SCOPIX from 2012 to 2014. His diverse experience spans multiple sectors, enhancing his ability to lead customer success initiatives.