Caroline Mc Carthy
About Caroline Mc Carthy
Caroline McCarthy is a Senior Enterprise Customer Success Manager at eduMe, where she has worked since 2023. She has a background in Business and Law from The University of Queensland and University College Dublin, and has held various roles in customer success and management consulting at companies like Accenture, Qualtrics, and DocuSign.
Work at eduMe
Caroline McCarthy has been serving as the Senior Enterprise Customer Success Manager at eduMe since 2023. In this role, she focuses on enhancing customer experiences and ensuring successful implementation of training solutions. eduMe integrates with various tools, including Microsoft Teams, Workday, Braze, Beekeeper, and Fountain, to improve frontline training for global companies. Caroline's expertise in customer success helps organizations like Uber, Marriott, and Vodafone achieve their training objectives.
Education and Expertise
Caroline McCarthy holds a degree in Business and Law from The University of Queensland. She also studied at University College Dublin, where she achieved a Bachelor of Business and Law (BBL). Her educational background provides a solid foundation for her career in customer success and management consulting, equipping her with the skills necessary to navigate complex business environments.
Background
Prior to her current position at eduMe, Caroline McCarthy gained extensive experience in customer success and management consulting. She worked at Accenture as a Management Consultant from 2016 to 2019 in County Dublin, Ireland. Following this, she served as a Customer Success Manager at Qualtrics from 2019 to 2020, and then at DocuSign as a Commercial Customer Success Manager from 2020 to 2021. Caroline continued at DocuSign as a Senior Enterprise Customer Success Manager until 2023.
Professional Experience
Caroline McCarthy has a diverse professional background in customer success management. Her roles have included working with DocuSign, where she served as a Commercial Customer Success Manager and later as a Senior Enterprise Customer Success Manager. At Qualtrics, she focused on customer success for one year. Her experience at Accenture as a Management Consultant further solidified her skills in managing client relationships and delivering effective solutions.