Nelly Davcheva
About Nelly Davcheva
Nelly Davcheva serves as the Senior Director of Customer Success & Account Management at EduMe, where she has been instrumental in scaling the company's customer support and consultation efforts since 2020. With a background in sales and business development across various organizations, she specializes in employer branding and HR tech investments.
Current Role at EduMe
Nelly Davcheva serves as the Senior Director of Customer Success & Account Management at EduMe, a position she has held since 2020. In this role, she is responsible for delivering value from day one to clients, focusing on retaining and growing revenue. She provides world-class support and consultation to EduMe's clients, ensuring their needs are met effectively. Nelly joined EduMe shortly after the company completed its Series A fundraise and was the first Enterprise Account Director. She has since stepped up to lead and scale the Customer Success, Account Management, and Support teams.
Previous Experience at PathMotion
Before joining EduMe, Nelly Davcheva worked at PathMotion as the Head of Sales for a period of seven months in 2020. During her time in this role, she was responsible for driving sales initiatives and developing strategies to enhance the company's market presence. This position allowed her to leverage her skills in sales and account management within the London market.
Career at Glassdoor
Nelly Davcheva held the position of Senior Account Director at Glassdoor from 2015 to 2020. Over the course of five years, she managed key client accounts and developed strong relationships with stakeholders. Her role involved collaborating with various teams to ensure client satisfaction and success, contributing to the overall growth of the company during her tenure.
Background in Business Development
Nelly Davcheva's career in business development includes a role at The Depository Trust & Clearing Corporation, where she worked from 2013 to 2014. In this position, she focused on business development strategies within the London market. Additionally, she worked at TIM Group (Global) as an Account Manager from 2010 to 2013, gaining valuable experience in account management across both New York and London.
Education and Academic Background
Nelly Davcheva studied at Barnard College, where she earned a Bachelor of Arts degree in Economics and Architecture from 2006 to 2010. Prior to her college education, she attended The Loomis Chaffee School, achieving her high school diploma from 2003 to 2006. Her academic background has provided her with a strong foundation in analytical and strategic thinking.