Ashley Townsley
About Ashley Townsley
Ashley Townsley is a Cluster Reservations Manager at Locke, currently working at edyn since 2020. With a background in hospitality management, she has held various positions, including Accommodation Manager at The Spires Serviced Apartments and Assistant Front Office Manager at InterContinental Hotels Group.
Current Role at Edyn
Ashley Townsley serves as the Cluster Reservations Manager at Locke, a position held since 2020. In this role, she oversees reservation operations across multiple properties, ensuring efficient booking processes and guest satisfaction. Her responsibilities include managing reservation systems, coordinating with various departments, and implementing strategies to enhance customer experience.
Experience at Locke Hotels
Prior to her current role, Ashley worked as a Reservations Executive at Locke Hotels starting in 2017. In this capacity, she was responsible for handling guest inquiries, processing reservations, and maintaining accurate records. Her experience in this position contributed to her understanding of the hospitality industry and prepared her for her current managerial role.
Previous Employment at The Spires Serviced Apartments
Ashley served as the Accommodation Manager at The Spires Serviced Apartments UK Ltd from 2015 to 2017. Based in Edinburgh, she managed accommodation services, ensuring high standards of guest satisfaction and operational efficiency. This role further developed her skills in hospitality management and customer service.
Background in Hospitality Management
Ashley has a decade of experience in the hospitality sector, having worked at InterContinental Hotels Group (IHG®) as an Assistant Front Office Manager at Holiday Inn Edinburgh from 2005 to 2015. This role involved overseeing front office operations, managing staff, and ensuring a positive guest experience, which laid a strong foundation for her subsequent positions.
Education at Drummond Community High School
Ashley Townsley completed her education at Drummond Community High School. This foundational education provided her with essential skills that have supported her career in the hospitality industry.