Dominique Edwards
About Dominique Edwards
Dominique Edwards serves as the Group Operations Manager at edyn in Bristol, England, where she has worked since 2020. With extensive experience in the hospitality industry, she specializes in coaching teams, enhancing guest experiences, and managing brand operations.
Work at Edyn
Dominique Edwards has been serving as the Group Operations Manager at Edyn since 2020. Based in Bristol, England, she has dedicated four years to improving operational efficiency and service delivery within the organization. Her role involves coaching and mentoring teams to enhance their performance in the hospitality sector. Edwards focuses on analyzing guest feedback to drive product improvements and enhance the overall guest experience.
Education and Expertise
Dominique Edwards earned a BA (Hons) in Business Studies from the University of Plymouth, completing her studies from 1999 to 2003. This educational background has equipped her with a solid foundation in business principles, which she applies in her professional roles. Her expertise includes negotiation within hospitality operations and management, as well as guest journey analysis, where she evaluates and improves the guest experience from start to finish.
Background in Hospitality
Prior to her current position at Edyn, Dominique Edwards held significant roles in the hospitality industry. She worked at TUI UK as an Assistant Training Executive from 2005 to 2007, where she contributed to training initiatives. Following that, she spent 13 years at SACO The Serviced Apartment Company as a Guest Experience Manager, focusing on enhancing guest satisfaction and maintaining brand standards across multiple locations.
Skills in Operations Management
Dominique Edwards possesses a strong background in brand operations management, emphasizing the maintenance and enhancement of brand standards. Her skills include coaching and mentoring teams, which are essential for improving service delivery. Additionally, she is skilled in negotiation, particularly in the context of hospitality operations, which aids in achieving operational goals and improving overall efficiency.