Hannah Garley
About Hannah Garley
Hannah Garley serves as the Group Credit Controller at edyn, bringing extensive experience in customer service and collections management from various roles in the energy and social housing sectors.
Current Role at Edyn
Hannah Garley serves as the Group Credit Controller at Edyn, a position she has held since 2021. In this role, she is responsible for overseeing credit control processes and ensuring effective management of customer accounts. Her experience in the field contributes to the financial health of the organization.
Previous Experience in Customer Service Management
Before joining Edyn, Hannah held several positions that focused on customer service and collections. She worked at Curo as the Customer Services Feedback Manager from 2014 to 2017, where she managed customer feedback processes. Additionally, she served as the Collections Manager at Bristol Energy for 10 months in 2019, and as a Collections Project Manager for the same company in the same year.
Background in Social Housing and Energy Sectors
Hannah has a robust background in the social housing and energy sectors. She worked at Southern Housing Group for a total of eight years, first as a Senior Customer Service Advisor (Collections) from 2006 to 2008, and then as the Customer Accounts and Payments Team Leader from 2008 to 2014. This experience provided her with in-depth knowledge of customer service and collections management.
Expertise in Complaint Management
Hannah possesses extensive experience in complaint management, particularly within the energy industry and social housing sectors. Her professional background includes managing customer service feedback, which has equipped her with the skills necessary to address and resolve customer concerns effectively.
Career Progression and Roles
Hannah's career progression reflects her commitment to customer service and collections management. After her tenure at Southern Housing Group, she transitioned to Bristol Energy, where she held multiple roles, including Customer Payments Team Leader from 2016 to 2019. She briefly worked at water2business as the Billing and Collections Manager in 2020 before joining Edyn.