Imogen Shelley
About Imogen Shelley
Imogen Shelley is a Central Reservations Consultant at edyn in Bristol, United Kingdom, with a background in hospitality that spans several roles, including positions at Salcombe Harbour Hotel and Marriott Hotels. She holds a degree in International Hospitality Management from the University of Plymouth and has expertise in reservation systems and customer service.
Work at Edyn
Imogen Shelley has been employed as a Central Reservations Consultant at Edyn since 2019. In this role, she is responsible for managing reservations and optimizing booking processes. Her expertise in handling multiple reservation systems contributes to the overall efficiency of the company's operations. Edyn operates in the hospitality sector, focusing on providing quality accommodation and services.
Previous Experience in Hospitality
Before joining Edyn, Imogen Shelley worked at Marriott Hotels as a Conferencing and Banqueting Supervisor from 2018 to 2019. In this position, she managed events and ensured smooth operations within the conference and banqueting departments. Additionally, she gained experience at the Salcombe Harbour Hotel, where she served as a Receptionist for eight months in 2016 and as a Host for four months in the same year. Earlier in her career, she worked as a Waitress at Pizza Express from 2013 to 2014.
Education and Expertise
Imogen Shelley studied International Hospitality Management at the University of Plymouth from 2014 to 2018. This four-year program provided her with a solid foundation in hospitality principles and practices. She also attended SGS Filton College, where she achieved a Merit in Travel and Tourism Level 3 from 2013 to 2014. Her educational background supports her extensive experience in the hospitality industry.
Skills in Customer Service and Safety
Imogen Shelley possesses a demonstrated history of working in customer service roles within the hospitality industry. Her experience has equipped her with a broad range of customer service skills, essential for enhancing guest experiences. Additionally, she has strong first aid skills, which ensure safety and well-being in hospitality settings, further contributing to her effectiveness in her roles.