Jessica Allday
About Jessica Allday
Jessica Allday serves as the Reservations and Guest Care Manager at edyn, where she has demonstrated strong team management skills and a commitment to customer service since 2021. With over six years of experience in various roles, including leadership positions at SACO The Serviced Apartment Company, she has built a reputation for enhancing team productivity and customer satisfaction.
Work at Edyn
Jessica Allday has been serving as the Reservations and Guest Care Manager at Edyn since 2021. In this role, she focuses on enhancing guest experiences and managing reservations effectively. Her responsibilities include overseeing team performance and ensuring high standards of customer service. Prior to this position, she worked as the Central Reservations Manager at Edyn, a role she held since 2018. Her tenure at Edyn has been marked by her commitment to building productive, customer-focused teams.
Previous Experience at SACO
Before joining Edyn, Jessica Allday held multiple positions at SACO The Serviced Apartment Company. She started as a Reservations Executive from 2012 to 2015, where she managed guest reservations and contributed to customer service efforts. She then advanced to the role of Manager for the Agent and Relocation Team from 2016 to 2018, overseeing operations and team management. Additionally, she served as the Online Team Leader for a brief period in 2015, focusing on team productivity.
Background in Insurance
Jessica Allday began her career at Caleb Roberts Insurance Services Ltd, where she worked as a Commercial Small Business Unit Account Executive from 2009 to 2012. In this role, she managed accounts and provided support to small business clients. This experience contributed to her skills in customer relations and team management.
Education and Expertise
Jessica Allday studied at the University of Wales, Aberystwyth, where she earned a Bachelor of Science (BSc) degree in Sport and Exercise Science from 2006 to 2009. Her educational background has provided her with a foundation in analytical thinking and team dynamics, which she applies in her management roles.
Team Management Skills
With over six years of experience as a Team Manager, Jessica Allday has developed a proven track record in building customer-focused teams. She emphasizes achieving outstanding customer service and maintaining high performance levels within her teams. Her leadership style is centered on productivity and team cohesion.