Maria Elena Bernal Rodriguez
About Maria Elena Bernal Rodriguez
Maria Elena Bernal Rodriguez is a Guest Services Executive and Reservation Agent currently working at Homes for Students in Manchester, England, since 2021. With a background in tourism and marketing, she has held various customer service roles, including positions at DoubleTree by Hilton and Booking.com.
Current Role at Homes for Students
Maria Elena Bernal Rodriguez serves as a Customer Service Assistant at Homes for Students in Manchester, England, United Kingdom. She has held this position since 2021, contributing to the organization for three years. In her role, she focuses on delivering high-quality customer service and support to students, ensuring a positive living experience.
Previous Experience at DoubleTree by Hilton
Prior to her current position, Maria Elena worked at DoubleTree by Hilton as a Meeting Event Assistant from 2016 to 2020. During her four years there, she was responsible for assisting in the planning and execution of meetings and events, enhancing her skills in customer service and event management.
Educational Background in Tourism and Marketing
Maria Elena studied at I.E.S Drago in Cádiz, Spain, where she pursued a Higher National Diploma (HND) in Tourist Information and Marketing from 2009 to 2011. This educational background provides her with a solid foundation in tourism and marketing, which is beneficial in her roles in guest services and reservations.
Diverse Work History in Customer Service
Maria Elena has a diverse work history in customer service roles. She has worked as a Customer Services Representative at Booking.com for six months in 2020 and as a Tourism Consultant at a Tourist Office in Réthimno, Crete, Greece, for two months in 2011. Additionally, she has experience as a Sales Promoter at GLOBAL FIELD MARKETING from 2009 to 2015 and as an Information Tourist Point agent at Adecco from 2012 to 2014.
Skills and Competencies
Maria Elena possesses strong communication skills and the ability to build effective relationships, which enhance her performance in customer service roles. She demonstrates leadership skills and a modern open mind, contributing to her effectiveness as a Guest Services Executive. Her proven ability to learn quickly and work well under pressure is crucial in her current role.