Matthew Birch
About Matthew Birch
Matthew Birch is a Reservations Consultant with over 12 years of experience in customer service, currently working at edyn since 2020. He has held various roles in the hospitality and travel sectors, including positions at HelloFresh, Marriott Hotels, and Flight Centre Travel Group.
Current Role at Edyn
Matthew Birch has been working as a Reservations Consultant at Edyn since 2020. In this role, he has contributed to the company's revenue growth during the Covid-19 pandemic by adapting strategies to address industry challenges. He frequently assists the German reservations team, leveraging his proficiency in German and familiarity with the company's systems. Additionally, he has played a key role in managing and growing the largest account at Edyn by delivering exceptional customer service.
Previous Experience in Customer Service
Matthew Birch has over 12 years of experience in customer service across various platforms, including face-to-face and social media interactions. His career includes roles such as Customer Care Brand Champion at HelloFresh from 2015 to 2017, Front Desk Clerk at Marriott Hotels from 2019 to 2020, and International Travel Consultant at Flight Centre Travel Group from 2017 to 2019. He has also worked in sales and financial roles at French Connection and Marriott International.
Educational Background
Matthew Birch studied at Oaklands College in St Albans, where he completed a BTEC in Sports Performance and Excellence from 2009 to 2011. He also attended the University of Gloucestershire, earning a Bachelor of Arts (BA) in Event Management from 2011 to 2015. Earlier in his education, he achieved his GCSE at Roundwood Park School from 2004 to 2009.
Diverse Work History
Matthew Birch's work history includes a variety of roles across different sectors. He served as Head Archery Specialist at Camp Echo Lake for two months in 2017 and completed a Front Desk Internship at The Sea Pines Resort from 2013 to 2014. His experience also includes a position as a Casual Financial Assistant at Marriott International in 2010 and as a Finance Associate at St. Pancras Renaissance Hotel in 2011.