Simona Shimbova
About Simona Shimbova
Simona Shimbova is an Online Customer Service Executive at edyn in Bristol, United Kingdom, where she has worked since 2020. She holds a Master's degree and a Doctorate in Tourism and Travel Services Management and has experience in various customer service and management roles.
Work at Edyn
Simona Shimbova has been employed at Edyn as an Online Customer Service Executive since 2020. She has worked in this role for four years in Bristol, United Kingdom. In her position, she demonstrates proficiency in both team settings and independent work environments, contributing to the overall customer service experience.
Previous Employment Experience
Before joining Edyn, Simona Shimbova worked at several organizations. She served as an Inventory Manager at Pentagon Interactive Limited from 2015 to 2017. Additionally, she held the position of Night Guest Service Executive at SACO The Serviced Apartment Company for one year, from 2019 to 2020. Earlier in her career, she worked as a Hostess at Joe's Crab Shack in 2010 and 2011, gaining valuable customer service experience.
Education and Expertise
Simona Shimbova holds a Doctorate in Tourism and Travel Services Management from the University of Food Technologies, which she completed from 2014 to 2017. She also earned a Master's degree in the same field at the same institution from 2012 to 2014. Additionally, she obtained a Bachelor's degree in Leisure Management from the College of Tourism in Varna, studying from 2008 to 2011.
Skills and Attributes
Simona Shimbova possesses excellent time management skills, which enable her to complete tasks efficiently. Her calm and patient disposition allows her to work effectively under pressure, making her a valuable asset in customer service roles.