Alexis Bowen
About Alexis Bowen
Alexis Bowen is the Service Desk Manager at Egress Software Technologies in Sheffield, England, where she has worked since 2021. She has extensive experience in customer service and IT support, having held various roles at Capita prior to her current position.
Work at Egress
Alexis Bowen has been serving as the Service Desk Manager at Egress Software Technologies since 2021. In this role, she oversees both the UK and US First Line Teams, ensuring compliance with key performance indicators, including service level agreement (SLA) compliance. Prior to her current position, she worked as a 1st Line Team Leader at Egress from 2019 to 2021. Her experience at Egress reflects her commitment to enhancing service delivery and operational efficiency.
Previous Experience at Capita
Before joining Egress, Alexis Bowen held multiple positions at Capita. She worked as an O2 Repair Analyst for six months in 2016, followed by a role as an O2 Team Coach for five months in 2017. Additionally, she served as a 2nd Line Service Desk Analyst for eight months in 2019 and as an O2 Complaints Network Specialist for one year from 2018 to 2019. Her roles at Capita included various customer service and complaints management positions, contributing to her expertise in service desk operations.
Education and Expertise
Alexis Bowen has achieved several professional qualifications that enhance her expertise in IT service management. She holds the ITIL Foundation V4 qualification, which provides her with a solid foundation in IT service management practices. Recently, she became certified as an ISO 9001 and ISO 27001 Internal Auditor, demonstrating her commitment to quality management and information security standards. Additionally, she is trained as a Mental Health First Aider, contributing to workplace well-being initiatives.
Background
Alexis Bowen has a background in customer service and IT support, with a career spanning several years in the technology sector. Her work history includes various roles focused on service desk management and customer support, primarily at Capita and Egress Software Technologies. She has developed a comprehensive understanding of service delivery processes and team management, which she applies in her current role at Egress.