Christopher Andrews
About Christopher Andrews
Christopher Andrews is a Second Line Support Engineer at Egress Software Technologies in Sheffield, England, where he has worked since 2021. He has a background in computing and has held various support roles within the same company, including First Line Support Engineer and Senior First Line Support Engineer.
Work at Egress Software Technologies
Christopher Andrews has been employed at Egress Software Technologies since 2018. He initially served as a First Line Support Engineer from 2018 to 2021, where he provided essential support to clients. In 2021, he transitioned to the role of Second Line Support Engineer, a position he has held for three years. His responsibilities include addressing more complex technical issues and providing advanced support to the first line team. He briefly held the title of Senior First Line Support Engineer for five months in 2021, further enhancing his expertise in customer support within the organization.
Education and Expertise
Christopher Andrews studied at The Manchester Metropolitan University, where he earned a Bachelor of Science in Applied Computing from 2010 to 2013. This academic background provided him with a solid foundation in computing principles and practices. Prior to this, he attended Sheffield Springs Academy, achieving an A Level in ICT from 2008 to 2010. His educational qualifications support his technical skills and proficiency in the IT support sector.
Previous Employment Experience
Before joining Egress Software Technologies, Christopher Andrews worked at The Range as a Retail Assistant from 2014 to 2018. In this role, he gained experience in customer service and retail operations. His transition from retail to IT support reflects a shift in career focus, leveraging his technical education and skills in a more specialized field.
Career Progression
Christopher Andrews has demonstrated career progression within Egress Software Technologies. He started as a First Line Support Engineer and advanced to Second Line Support Engineer, indicating his growth in technical knowledge and problem-solving abilities. His brief tenure as Senior First Line Support Engineer also showcases his capability to take on greater responsibilities and challenges in the IT support domain.