Jonathan Jongkind
About Jonathan Jongkind
Jonathan Jongkind is the Director of Customer Success at Egress Software Technologies, where he has worked in various roles since 2012. He holds a Bachelor of Laws (LLB) from the University of Kent and has extensive experience in customer service and people management.
Current Role at Egress Software Technologies
Jonathan Jongkind serves as the Director of Customer Success at Egress Software Technologies. He has held this position since 2023, contributing to the company's focus on customer satisfaction and engagement in London, England. In this role, he is responsible for ensuring that customers derive maximum value from their software-as-a-service (SaaS) subscriptions. His work involves overseeing complex project deliveries and managing post-deployment engagements.
Previous Positions at Egress Software Technologies
Jonathan Jongkind has held multiple roles at Egress Software Technologies. He began his tenure as a Technical Support Engineer from 2012 to 2013. He then progressed to the role of Global Customer Service Manager from 2014 to 2018, followed by Head of Global Customer Services for 10 months in 2019. From 2019 to 2023, he served as the Customer Success Team Manager. His diverse experience within the company reflects his growth and expertise in customer service and management.
Educational Background
Jonathan Jongkind has a strong educational background. He studied at The Netherhall School, where he achieved 10 GCSEs from 2002 to 2007. He then attended Hills Road Sixth Form College, obtaining 5 A-Levels from 2007 to 2009. Jonathan pursued higher education at the University of Kent, where he studied Law and earned a Bachelor of Laws (LLB) from 2009 to 2012.
Certifications and Professional Skills
Jonathan Jongkind is a certified ITIL Expert and a PRINCE2 Agile Practitioner. He has over 6 years of experience in people management, which enhances his ability to lead teams effectively. His professional skills include managing customer success initiatives and delivering complex projects, which are essential for his current role in maximizing customer value.
Experience in Customer Success and SaaS
Jonathan Jongkind has significant experience in customer success, particularly in the SaaS sector. He has worked through various stages of company growth, from start-up to Series C funding and beyond. His passion lies in helping customers achieve maximum value from their subscriptions, which he accomplishes through strategic project deliveries and ongoing engagement after deployment.