Jordan Darlow
About Jordan Darlow
Jordan Darlow is a Technical Services Engineer at Egress Software Technologies in Sheffield, United Kingdom, where he has worked since 2020. He has extensive experience in technical support roles, having previously held positions at Egress Software Technologies, XLN, and Plusnet.
Work at Egress
Jordan Darlow has been employed at Egress Software Technologies since 2020 as a Technical Services Engineer. In this role, he is responsible for providing technical support and solutions to clients, ensuring the effective use of Egress products. Prior to his current position, he worked as a Second Line Support Engineer for four months in 2020 and as a Support Engineer for one year from 2018 to 2019. His experience at Egress has contributed to his expertise in technical services and customer support.
Previous Employment Experience
Before joining Egress Software Technologies, Jordan Darlow worked at XLN for Small Business as a Broadband Technician from 2016 to 2018. His role involved providing technical support for broadband services to small business clients. Additionally, he served as a Technical Support Analyst at Plusnet from 2013 to 2016, where he gained valuable experience in customer service and technical troubleshooting.
Technical Skills and Expertise
Jordan Darlow possesses a strong foundation in technical support and services, developed through various roles in the technology sector. His experience includes providing second-line support, troubleshooting technical issues, and assisting customers with product usage. His technical skills are complemented by his ability to communicate effectively with clients, ensuring that their needs are met promptly.
Career Timeline
Jordan Darlow's career in technical support began at Plusnet, where he worked as a Technical Support Analyst from 2013 to 2016. He then transitioned to Egress Software Technologies, where he held multiple roles, including Support Engineer and Second Line Support Engineer, before becoming a Technical Services Engineer in 2020. He also gained experience as a Broadband Technician at XLN for Small Business from 2016 to 2018.