Jordan Towlerton
About Jordan Towlerton
Jordan Towlerton is a Service Management Analyst L4 at Egress Software Technologies, where he has worked since 2021. He has previous experience in technical support and sales roles, with a background in information technology education.
Current Role at Egress Software Technologies
Jordan Towlerton currently serves as a Service Management Analyst L4 at Egress Software Technologies. He has held this position since 2021 and has been in this role for three years. His responsibilities include overseeing service management processes and ensuring the effective delivery of services within the organization. His experience in this role builds upon his previous position at Egress as a Service Management Analyst L3.
Previous Experience in Technical Support
Prior to his current role, Jordan worked at Dixons Retail as a Technical Support Engineer for four months in 2011. This position was based in Sheffield, United Kingdom, where he provided technical support to customers, enhancing his skills in troubleshooting and customer service. Following this role, he transitioned to Norton Finance, where he worked as an Outbound Sales Advisor from 2013 to 2018 for five years in Rotherham.
Career Development at Egress Software Technologies
Jordan's career at Egress Software Technologies began in 2019 when he joined as a First Line Support Engineer. He held this position for one year before advancing to Service Management Analyst L3 in 2020. His progression to Service Management Analyst L4 in 2021 reflects his growing expertise in service management and support within the company.
Education and Certifications
Jordan studied at Zenos IT Academy, where he focused on Information Technology and achieved the Microsoft Certified IT Professional certification in Windows 7 Desktop Support in 2011. His educational background also includes attending Winterhill School, where he completed his GCSEs from 2004 to 2009. This foundational education has supported his career in IT and service management.