Joseph Collister
About Joseph Collister
Joseph Collister is a Service Management Analyst at Egress Software Technologies, with a background in customer support and service management roles at BT and CSC. He holds a Bachelor's Degree in Business Management from the University of Derby and possesses strong skills in account management and various service management tools.
Current Role at Egress Software Technologies
Joseph Collister has been serving as a Service Management Analyst at Egress Software Technologies since 2020. In this role, he is responsible for managing service delivery and ensuring customer satisfaction. He utilizes his expertise in service management tools and practices to support the company's objectives. His work includes hosting internal and customer-facing conference calls, which enhances communication and collaboration with clients.
Previous Experience at BT
Joseph Collister worked at BT from 2015 to 2019, where he held two positions. Initially, he served as an S1 Engineer for three years, focusing on technical support and service delivery. He then transitioned to the role of Problem Manager for nine months in Sheffield, United Kingdom, where he addressed and resolved service issues to improve operational efficiency.
Background in Customer Support
Before his tenure at BT, Joseph Collister gained experience as a 1st Line Service Desk Analyst at CSC from 2011 to 2015. During this four-year period, he provided first-level support to customers, managing a portfolio of accounts and directly interacting with end users. His role involved showcasing strong customer care skills and ensuring effective resolution of service requests.
Educational Qualifications
Joseph Collister studied at the University of Derby, where he earned a Bachelor's Degree in Business Management from 2008 to 2011. Prior to that, he attended Chesterfield College, achieving a BTEC National Certificate for I.T Practitioners from 2005 to 2007. His educational background has equipped him with a solid foundation in both business and information technology.
Technical Proficiency
Joseph Collister is proficient in using various service management tools, including Remedy and ServiceNow. He has experience working with bespoke applications tailored to specific organizational needs. His technical skills complement his customer support experience, enabling him to effectively manage service delivery and enhance user satisfaction.