Qasim Mahmood
About Qasim Mahmood
Qasim Mahmood is a Senior Professional Services Engineer at Egress Software Technologies, where he has worked since 2019. He specializes in cyber and email security, providing post-sales services and training to clients.
Current Role at Egress Software Technologies
Qasim Mahmood serves as a Senior Professional Services Engineer at Egress Software Technologies, a position he has held since 2019. In this role, he provides post-sales services and recommendations as a cyber and email security specialist. His responsibilities include adapting solutions to meet evolving business needs and delivering both digital and on-site product demonstrations and training. He showcases the value of Egress products and third-party solutions to potential clients, ensuring they understand the benefits and functionalities available.
Previous Experience at Egress Software Technologies
Prior to his current role, Qasim worked at Egress Software Technologies as a Post-Sales Technical Services Engineer from 2016 to 2019. During this time, he was based in Barnsley, United Kingdom, where he contributed to the company's technical services. His experience in this position laid the groundwork for his current responsibilities, enhancing his expertise in customer support and technical solutions within the cybersecurity domain.
Professional Background
Qasim Mahmood has a diverse professional background that includes various roles in customer service and technical support. He began his career as a Customer Service Adviser at Dixons Retail in 2015. He also gained experience as a Software Development Volunteer at Plusnet and as a Junior Software Developer at Kratos Analytical Ltd. Additionally, he served as a Student Ambassador at Sheffield Hallam University, contributing to the university's outreach and engagement efforts.
Education and Qualifications
Qasim studied at King Ecgbert School, where he achieved 3 A Levels, 2 AS Levels, and 11 GCSEs graded A-C from 2005 to 2012. He furthered his education at Sheffield Hallam University, earning a Bachelor of Science (BSc) in Computer Science from 2012 to 2016. His educational background has provided him with a solid foundation in technical skills and knowledge relevant to his current role in cybersecurity.
Contributions to Team Development
In his current position, Qasim plays a significant role in guiding and escalating issues for newer members of the Solutions Engineering team. His involvement contributes to their professional development, ensuring that team members are equipped with the necessary skills and knowledge to succeed in their roles. This mentorship aspect highlights his commitment to fostering a collaborative and supportive work environment.