Giovanni Grasso
About Giovanni Grasso
Giovanni Grasso is an IT Support Specialist with extensive experience in managing IT security and networking in cloud environments. He has worked for several organizations, including Camden and Islington NHS Foundation Trust and Eigen Technologies, where he has developed skills in Office 365 administration and cross-continental IT support.
Current Role at Eigen Technologies
Giovanni Grasso has been serving as an IT Support Specialist at Eigen Technologies since 2019. In this role, he is responsible for managing IT security and networking within AWS and Azure environments. His work involves providing IT support to both local and remote users, which includes teams based in London and New York. Giovanni's expertise in cloud-based technologies is essential for maintaining the company's IT infrastructure.
Previous Experience at Camden and Islington NHS Foundation Trust
Prior to his current position, Giovanni worked at Camden and Islington NHS Foundation Trust as an IT Service Desk professional from 2018 to 2019. During his one-year tenure, he gained valuable experience in managing IT service requests and supporting healthcare IT systems. This role contributed to his understanding of enterprise-level IT operations.
Background in IT Support and Administration
Giovanni's career in IT began with a part-time role at CITIRECRUIT TEMPORARY SERVICES LIMITED in 2017, where he worked as an Administrative - IT - Helpdesk Assistant for two months. He also held a part-time position as an Administrative Assistant at CAFE MURANO LIMITED for one month in the same year. These early roles provided him with foundational skills in IT support and administrative functions.
Technical Skills and Responsibilities
Giovanni manages Office 365 and Active Directory administration, showcasing his strong background in enterprise-level IT systems. He is responsible for end-user patch management and implementing anti-virus solutions, which are critical for maintaining cybersecurity. Additionally, he coordinates scheduled maintenance upgrades, demonstrating his proactive approach to IT infrastructure management.
Experience in Customer Service and Supervision
Before transitioning fully into IT, Giovanni worked as a Floor Supervisor at The Folly from 2015 to 2017. This role involved overseeing staff and ensuring customer satisfaction, which enhanced his skills in team management and customer service. His diverse background contributes to his effectiveness in IT support roles.