Hafsa Mughal
About Hafsa Mughal
Hafsa Mughal is a Senior Customer Success Manager at Eigen Technologies, with a background in digital marketing and customer success across various companies. She possesses strong skills in process improvement and expertise in marketing technology tools.
Current Role at Eigen Technologies
Hafsa Mughal serves as a Senior Customer Success Manager at Eigen Technologies, a position she has held since 2022. In this role, she focuses on enhancing customer experience and ensuring client satisfaction through effective management of customer success initiatives. Her responsibilities include developing strategies to streamline operations and improve service delivery.
Previous Experience at Henderson Global Investors
Hafsa Mughal worked at Henderson Global Investors in various roles from 2014 to 2018. She began as an EMEA and LatAm marketing trainee, followed by positions as a Marketing Assistant and a Digital Marketing Executive. Throughout her tenure, she contributed to marketing strategies and gained experience in digital marketing, which laid the foundation for her subsequent career.
Experience at Kurtosys Systems
At Kurtosys Systems, Hafsa Mughal held the position of Customer Success Manager from 2019 to 2021 after initially working as a Digital Strategist from 2018 to 2019. In these roles, she focused on customer engagement and success, utilizing her expertise in digital marketing to enhance client relationships and service offerings.
Education and Expertise
Hafsa Mughal studied at Birkbeck, University of London, where she earned a Bachelor of Arts in History from 2017 to 2020. She has developed strong skills in process improvement and digital marketing strategies, including proficiency in marketing technology tools such as Pardot and Hootsuite, as well as data analytics tools like Adobe Analytics and Google Analytics.
Project Management and Digital Marketing Skills
Hafsa Mughal possesses a comprehensive understanding of digital marketing and strategy, with a focus on enhancing customer experience and financial products. She has experience in project management, emphasizing the importance of data-driven marketing strategies to empower individuals and improve technology utilization.