Melissa Simonetti
About Melissa Simonetti
Melissa Simonetti is a Senior Manager of Customer Success at Eight in New York, with over 15 years of experience in customer service and management roles.
Title
Melissa Simonetti is the Senior Manager of Customer Success, currently working at Eight in New York, New York, United States.
Professional Journey
Melissa Simonetti has over 15 years of experience in customer service and management roles across various industries. She co-founded Paint the Town Events, where she worked from 2013 to 2018, and served as the Head of Customer Care at GlossyBox from 2014 to 2017. Her career also includes roles as E-commerce Customer Service Manager at Time Out (2012-2013), Project Manager at Happy Hearts Fund (2011-2013), Sales and Trade Show Manager at KIND (2009-2011), and District Sales Assistant at Paychex (2006-2009).
Work at Eight
At Eight, Melissa Simonetti has been instrumental in implementing customer success strategies that have significantly improved client retention rates. She has played a key role in launching new customer success initiatives that have been adopted company-wide, showcasing her ability to lead teams to exceed customer satisfaction goals.
Education and Background
Melissa Simonetti holds a Bachelor of Arts degree from Hofstra University. Her academic background has provided a solid foundation for her extensive career in customer service and management.
Customer Service Expertise
Melissa Simonetti has a proven track record of managing customer care operations for both startups and established companies. Her extensive experience in this field allows her to effectively lead teams and implement strategies that drive customer satisfaction and retention.