Sara Wilt
About Sara Wilt
Sara Wilt is a CX Training and Content Specialist at Eight Sleep in Boston, Massachusetts, with a background in Mass Communication/Media Studies from the University of Maryland Global Campus.
Title and Current Role
Sara Wilt holds the position of Customer Experience (CX) Training and Content Specialist at Eight Sleep. She operates out of Boston, Massachusetts, bringing her expertise to the company's efforts to enhance customer service and experience through strategic training and content development.
Education and Expertise
Sara Wilt earned a Bachelor of Applied Science (BASc) in Mass Communication/Media Studies from the University of Maryland Global Campus, completing her studies between 2016 and 2019. Her academic background has equipped her with a thorough understanding of media and communication, which she leverages in her current role to enhance customer relations and training programs.
Background and Professional Experience
Sara Wilt has a four-year background that emphasizes training, leadership, analytical skills, and client servicing. She has demonstrated her capability in leading cross-functional, hybrid teams in the development and implementation of business processes. This experience has cultivated her ability to analyze customer interactions and develop training programs that improve service quality.
Skills and Competencies
Sara Wilt is recognized for her detail-oriented approach as a customer effort quality analyst. She excels as a solutions-oriented critical thinker, with strong skills in prioritization, organization, and time management. These competencies have been pivotal in her contributions to improving customer experience and establishing effective training modules at Eight Sleep.