Alisha Ford
About Alisha Ford
Alisha Ford is a Customer Support Specialist with extensive experience in customer service and sales across various industries. She currently owns a small jewelry business and provides mentorship to new hires while also assisting in managing a family Mixed Martial Arts gym.
Work at Elation Health
Alisha Ford has been employed at Elation Health as a Customer Support Specialist since 2022. In this role, she focuses on providing support to clients, ensuring their needs are met efficiently. She has maintained a Customer Satisfaction (CSTAT) score of 90%, reflecting her commitment to quality service. Ford's responsibilities include assisting clients with technical issues and fostering positive relationships with users.
Professional Experience
Alisha Ford has extensive experience in customer support and sales across various companies. Before joining Elation Health, she worked at Monster Worldwide as a Dedicated Customer Support Representative from 2011 to 2019, where she managed large business accounts. She also served as a Customer Service & Sales Representative at Asurion for four months in 2021, and as a Tier 2 Mac+ Advisor at KellyConnect from 2019 to 2021. Her early career included roles as a Sales Representative at AirGate PCS-Sprint Affiliate and as a Manager at First Cellular.
Education and Training
Alisha Ford studied at the University of South Carolina Sumter and South Carolina State University. Her educational background has contributed to her skills in customer service and management, enabling her to effectively support clients and lead teams in her various roles.
Entrepreneurial Ventures
In addition to her customer support career, Alisha Ford is the owner of Pisces Moon, a personal business venture she has operated since 2017. She has experience in creating and selling small jewelry pieces, showcasing her entrepreneurial spirit. Ford also assists in managing a family-style Mixed Martial Arts gym, where she greets clients and helps with membership setup.
Mentorship and Support
Alisha Ford provides mentor support for new hires at Elation Health, guiding them through business practices and their initial customer interactions. Her experience and knowledge enable her to effectively train and support new team members, contributing to a positive work environment.