Betuel Torrez
About Betuel Torrez
Betuel Torrez is a Senior Technical Support Engineer at Elation Health, with a background in customer service and a passion for technology. He holds a Bachelor of Arts in Jazz Studies from San Francisco State University and has extensive experience in various roles within the customer support and education sectors.
Work at Elation Health
Betuel Torrez currently serves as a Senior Technical Support Engineer (Tier 3) at Elation Health, a position he has held since 2022. His role involves providing advanced technical support and solutions to clients, leveraging his extensive experience in customer service and technical troubleshooting. Prior to this, he worked as a Technical Support Specialist (Tier 2) from 2021 to 2022 and as a Customer Support Specialist (Tier 1) from 2020 to 2021. His progression within the company highlights his expertise and commitment to enhancing customer satisfaction through effective communication and problem-solving.
Education and Expertise
Betuel Torrez earned a Bachelor of Arts in Jazz/Jazz Studies from San Francisco State University, where he studied from 2017 to 2019. He also completed General Education studies at the College of Marin from 2015 to 2017. Additionally, he attended the Canzion Institute of Music from 2012 to 2015, focusing on Music Ministry. His educational background complements his professional expertise in technical support and customer service, equipping him with strong communication skills and a customer-oriented approach.
Background
Before joining Elation Health, Betuel Torrez worked at Instituto CanZion in various roles, including Teenz Coordinator from 2015 to 2021 and Music Educator since 2015. He also holds the position of Academic Coordinator at Instituto CanZion since 2022. His early career included leadership roles at Jamba Juice and Sol Food - Puerto Rican Cuisine, where he developed skills in team management and customer interaction. His diverse experiences contribute to his strong problem-solving abilities and leadership skills.
Achievements
Betuel Torrez has built a solid career in both technical support and education. His tenure at Elation Health showcases his ability to advance through various support roles, demonstrating his technical knowledge and customer service skills. At Instituto CanZion, he has contributed to the development of youth programs and music education, reflecting his commitment to community engagement and personal development. His leadership roles in previous positions further illustrate his capability to coach and guide teams effectively.