Rachel Robles
About Rachel Robles
Rachel Robles is a Level 2 Customer Support Specialist with extensive experience in healthcare operations and financial assistance programs. She holds a Bachelor of Applied Science and an Associate of Applied Sciences from Arkansas Tech University and has worked in various roles at Mercy and Elation Health since 2016.
Work at Elation Health
Rachel Robles has been employed at Elation Health as a Level 2 Customer Support Specialist since 2021. In this role, she oversees the continuous improvement process for financial assistance workflows. Her responsibilities include ensuring that support processes align with the needs of users and the operational goals of the organization. Rachel's expertise in customer support contributes to the overall efficiency of the services provided by Elation Health.
Current Role at Mercy
Rachel Robles has served as the Specialty Account Coordinator for Oncology at Mercy since 2016. In this position, she manages the copay assistance program at Mercy Hospital Fort Smith. Rachel acts as the hospital liaison with pharmaceutical companies and their representatives, facilitating communication and coordination. Her role involves extensive experience with hospital operations and maintaining the integrity of medical health records.
Education and Expertise
Rachel Robles studied at Arkansas Tech University, where she earned a Bachelor of Applied Science (BAS) in Applied Sciences from 2017 to 2019. Prior to this, she completed an Associate of Applied Sciences (AAS) in Health Information/Medical Records Technology/Technician from 2014 to 2016. Additionally, Rachel attended Lavaca High School from 1999 to 2001. Her educational background equips her with a solid foundation in health information management and customer support.
Professional Skills
Rachel Robles possesses a working knowledge of hospital revenue cycles, policies, and procedures. She has advanced experience with EPIC software, which is critical for managing electronic health records and financial processes in healthcare settings. Rachel also serves as a copay assistance trainer, implementing effective processes for the copay assistance program. Her skills contribute to the operational success of the organizations she works with.