Rae Darrow
About Rae Darrow
Rae Darrow is a Customer Support Specialist with a background in law enforcement and extensive experience in customer service roles. She holds a Bachelor of Arts in Liberal Arts and Sciences/Health Education from San Francisco State University and has developed skills in employee training and de-escalation techniques.
Work at Elation Health
Rae Darrow has been employed at Elation Health as a Customer Support Specialist since 2022. In this role, she utilizes her expertise in customer support to assist clients effectively. Her responsibilities likely include addressing customer inquiries, resolving issues, and ensuring a positive experience for users of Elation Health's services.
Education and Expertise
Rae Darrow earned a Bachelor of Arts (B.A.) in Liberal Arts and Sciences/Health Education from San Francisco State University, completing her studies from 2000 to 2005. This educational background provides her with a foundation in health education, which complements her current role in customer support. Additionally, she possesses expertise in de-escalation techniques, essential for managing customer interactions.
Background in Law Enforcement
Rae Darrow has a background in law enforcement, having served as a Parole Agent I for the State of California from 2007 to 2016. This experience may contribute to her leadership and case management skills, enhancing her ability to handle complex situations in her current customer support role.
Previous Work Experience
Prior to her current position, Rae Darrow held various roles that contributed to her skill set. She worked as a Call Center Representative at Advocate Aurora Health from 2020 to 2021 and as a Client Care Specialist I at Backstop Solutions Group from 2021 to 2022. Additionally, she has experience in employee training and team-building, which she developed while working in customer-facing roles.
Athletic Involvement
During her time at San Francisco State University, Rae Darrow was an NCAA Softball Player from 2000 to 2004. This athletic involvement not only highlights her commitment and teamwork but also reflects her ability to work collaboratively in high-pressure environments.