Edward Donovan, MBA
About Edward Donovan, MBA
Edward Donovan, MBA, is an Auto Liability Adjuster with extensive experience in managing complex auto liability claims across the United States. He has held various roles in the insurance industry, including positions at Plymouth Rock Assurance and Electric Insurance Company, and he also trains and mentors new adjusters.
Current Role at Electric Insurance Company
Edward Donovan serves as an Auto Liability Adjuster at Electric Insurance Company, a position he has held since 2019. In this role, he manages information-sensitive Executive Account claim files, ensuring that all claims are processed accurately and efficiently. He is responsible for handling complex auto liability claims across all 50 states, adhering to state regulations and compliance standards. His expertise in this area contributes to the overall effectiveness of the claims department.
Previous Experience in Insurance Industry
Prior to his current role, Edward Donovan worked at Plymouth Rock Assurance in various capacities. From 2016 to 2018, he was a Total Loss Adjuster for two years, followed by a position as an Underwriter for ten months in 2018. His experience at Plymouth Rock Assurance provided him with a solid foundation in insurance claims processing and underwriting practices, which he has applied in his current role.
Background in Education
Edward Donovan earned a Bachelor's degree in Criminal Justice and Corrections from Worcester State College, completing his studies from 2008 to 2012. He furthered his education by obtaining a Master of Business Administration (M.B.A.) in Operations Management and Supervision from Endicott College, where he studied from 2016 to 2017. His educational background equips him with the necessary skills to navigate the complexities of the insurance industry.
Mentorship and Training Responsibilities
In addition to his claims adjusting duties, Edward Donovan plays a crucial role in training and mentoring new adjusters at Electric Insurance Company. He provides guidance and support to help them develop their professional skills. He also conducts reviews and audits of team members' claim files, ensuring compliance with Department of Insurance (DOI) regulations and company policies, which enhances the overall performance of the claims team.
Early Career Experience
Before entering the insurance industry, Edward Donovan worked as a delivery driver at Papa Gino's from 2008 to 2013. This early experience in customer service helped him develop strong communication skills and an understanding of client needs, which are essential in his current role as an Auto Liability Adjuster.