Elizabeth Bohn
About Elizabeth Bohn
Elizabeth Bohn is a Customer Service Team Lead at Electric Insurance Company in Beverly, Massachusetts, where she has worked since 2019. She holds a Bachelor of Science in Marketing and a Master of Science in Management from Lasell University, and she has contributed to improving client satisfaction through effective customer service strategies.
Work at Electric Insurance Company
Elizabeth Bohn has served as the Customer Service Team Lead at Electric Insurance Company since 2019. In this role, she has focused on implementing customer service strategies that enhance client satisfaction. Her contributions include participating in a leadership development program aimed at improving team management skills. Elizabeth has also been involved in a project that streamlined customer service processes, which resulted in reduced response times for customer inquiries.
Education and Expertise
Elizabeth Bohn earned her Bachelor of Science in Marketing from Lasell University, completing her studies from 2014 to 2017. She later pursued a Master of Science in Management at the same institution, achieving her degree in 2018. Her educational background provides her with a solid foundation in both marketing and management principles, which she integrates into her current role to enhance customer engagement.
Background
Before her current position, Elizabeth worked as a Marketing Intern at Avid Marketing Group for two months in 2017. This early experience in marketing contributed to her understanding of customer service dynamics and the importance of effective communication in client interactions. Elizabeth has been active in local community service initiatives in the Greater Boston area, reflecting her commitment to community involvement.
Achievements
Elizabeth Bohn has been instrumental in implementing customer service strategies that have improved client satisfaction at Electric Insurance Company. Her expertise in integrating marketing principles into customer service operations has played a significant role in enhancing customer engagement. Additionally, her involvement in projects aimed at streamlining customer service processes has led to measurable improvements in response times.