Vanessa Uliano
About Vanessa Uliano
Vanessa Uliano is a Customer Service Operations Manager at Electric Insurance Company, where she has worked since 2018. She has extensive experience in various roles within the company and previously worked as a direct care counselor.
Work at Electric Insurance Company
Vanessa Uliano has been serving as the Customer Service Operations Manager at Electric Insurance Company since 2018. In this role, she oversees customer service operations, ensuring efficient processes and high levels of customer satisfaction. Prior to this position, she held several roles within the company, including Associate Manager of Customer Operations, Underwriting Operations Leader, and Business Operations Leader. Her tenure at Electric Insurance Company spans over 13 years, reflecting her extensive experience in various operational capacities.
Education and Expertise
Vanessa Uliano earned a Bachelor of Arts degree from Northeastern University, where she studied from 1998 to 2003. This educational background has provided her with a solid foundation in critical thinking and problem-solving, which she applies in her current management role. Her expertise in customer service and operations management has been developed through years of experience in the insurance industry.
Background
Before joining Electric Insurance Company, Vanessa Uliano worked as a Direct Care Counselor at Communities for People, Inc. from 2001 to 2002. This role involved supporting individuals in a pre-independent living residence, contributing to her skills in customer interaction and care. Her career at Electric Insurance Company began in 2004, where she progressively advanced through various positions, demonstrating her commitment to the organization and her professional growth.
Career Progression
Vanessa Uliano's career at Electric Insurance Company showcases a clear trajectory of advancement. She started as a Business Operations Leader from 2004 to 2011, then transitioned to Associate Manager of Customer Operations for one year. Following this, she served as Underwriting Operations Leader from 2012 to 2014 and as Associate Manager of Executive Account Services from 2014 to 2018. Each role contributed to her development and prepared her for her current position as Customer Service Operations Manager.