Bilal Ahsan
About Bilal Ahsan
Bilal Ahsan is the NOC Manager at Electrify America, where he has significantly improved team performance and operational efficiency since 2019. He holds an MBA from Virginia Polytechnic Institute and a B.S. and M.S. from George Mason University.
Work at Electrify America
Bilal Ahsan has been serving as the NOC Manager at Electrify America since 2019. In this role, he has successfully coordinated multiple hiring campaigns, resulting in a 400% growth of the NOC team. Ahsan has also made significant improvements to the company's Plugshare scores, increasing them from 8.0 to 8.5 in 2019 and further to 9.0 in 2020. His leadership has led to a reduction in case backlog by over 90% within the first year and a complete elimination of work order backlog within five months.
Education and Expertise
Bilal Ahsan holds a Master of Business Administration (MBA) from Virginia Polytechnic Institute and State University, where he studied from 2009 to 2012. He also earned a Bachelor of Science (B.S.) in Information Technology and a Master of Science (M.S.) in Telecommunications from George Mason University, completing his B.S. from 2002 to 2006 and his M.S. from 2006 to 2007. His educational background provides a strong foundation in both technology and business management.
Background
Before joining Electrify America, Bilal Ahsan worked at Sprint for seven years as Manager Network Engineering II from 2012 to 2019. He began his career at Sprint as a Technical Support Technician II, serving from 2007 to 2012. His experience in network engineering and technical support has contributed to his expertise in managing operations within the NOC environment.
Achievements
Bilal Ahsan has achieved notable success in his role as NOC Manager, including a promotion rate exceeding 50% among NOC staff. His strategic initiatives have led to significant operational improvements, such as the substantial reduction of case and work order backlogs. Ahsan's ability to enhance team performance and service quality has been a key aspect of his contributions to Electrify America.