Verona Drenckpohl
About Verona Drenckpohl
Verona Drenckpohl serves as the Sr. Director of Customer Success at Element Blue, bringing extensive experience in document management and learning management systems. With a background in programming and process automation, she has a strong focus on system migration and process improvement.
Current Role at Element Blue
Verona Drenckpohl serves as the Senior Director of Customer Success at Element Blue, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and driving successful outcomes for clients. Her responsibilities include overseeing customer engagement strategies and ensuring that clients receive optimal support and resources. Drenckpohl works remotely from Arizona, United States, and utilizes her extensive experience in process improvement and system migration to enhance customer success initiatives.
Previous Experience at Element Blue
Before her current role, Verona Drenckpohl worked at Element Blue as a Senior Advisor and Process Automation Consultant from 2021 to 2023. During her two years in this position, she contributed to various projects focused on process automation and efficiency. Her expertise in document management and learning management systems (LMS) played a key role in her advisory capacity, helping clients optimize their operational processes.
Professional Background in Software Development
Verona Drenckpohl has a solid background in software development, having worked at Delta Dental of Michigan as a Senior Programmer Analyst from 1991 to 1992 and as a Programming Analyst from 1990 to 1991. In these roles, she gained experience in troubleshooting and debugging, which contributed to her technical proficiency. Her work involved analyzing software systems and implementing solutions to enhance functionality and performance.
Education and Expertise
Verona Drenckpohl studied Computer Science at Oklahoma Junior College, where she earned an Associate degree. She furthered her education at Oral Roberts University, obtaining a Bachelor of Science in Business Management. Drenckpohl's academic background supports her expertise in PointClickCare implementations and configuration, as well as her skills in system migration and process improvement.
Leadership and Organizational Skills
Verona Drenckpohl leverages her strong organizational skills and team leadership abilities to drive cross-departmental projects. Her experience in customer success and software development allows her to effectively manage teams and coordinate efforts across various functions. Drenckpohl's approach emphasizes collaboration and communication, ensuring that project goals are met efficiently.